Shipping Fees: Shipping is free on all orders.
Order Processing: Please allow 1–3 business days for order processing and preparation prior to shipment.
Domestic Shipping (USA): Average delivery time is 7–12 days.
Domestic Shipping (Canada): Average delivery time is 7–12 days.
International Shipping: Currently, we only ship to the United States and Canada.
Tracking Information: Every order is trackable. You will receive a tracking number once your order has shipped. Products may be shipped from multiple fulfillment centers located globally.
Shipping Delays:
Please note that delivery times may be subject to delays due to uncontrollable factors such as weather conditions, natural disasters, or peak holiday seasons. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is ultimately determined by the shipping carrier.
Shipping Methods:
Standard Shipping: Most orders ship within 1–3 business days.
Processing Time: We process shipments on business days (Monday through Friday), with a preparation time of 1–3 days.
Additional Fees: Certain items may incur additional shipping charges due to their size, weight, or special handling requirements. These fees will be clearly indicated on the product page and are not eligible for shipping discounts.
Shipping Confirmation:
Once your order has shipped, we will immediately send a shipping confirmation email containing your tracking number. If you do not receive this email right away, please rest assured that your items will still arrive within the estimated delivery timeframe displayed at checkout.
Order Modifications:
If you need to cancel or modify an order, please contact our customer service team immediately.
Delivery Issues:
If your order tracking indicates that the package has been delivered but you have not yet received it, please contact the shipping carrier directly to resolve the issue. If the problem persists, please contact us:
Company: Shenzhen Canyu Technology Co., Ltd.
Address:
223, 2nd Floor, Building C, Phase II of Chengshi Shanhai Yunhui, Bantian Street
Longgang District, Shenzhen 518000
China
Phone: +86 13510668922
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns you may have regarding your order. We are committed to ensuring that you have a smooth shopping experience.